Privacy Policy

1. Purpose of this policy

This website provides information about private ophthalmic care and allows visitors to make enquiries.

We are committed to protecting your personal data and handling it transparently and securely, in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

 

2. What information we collect

We only collect information that is necessary to respond to enquiries and operate the website.

This may include:

• Your name

• Email address

• Telephone number

• Any message you submit through the contact form

We do not:

• Take payments through this website

• Collect medical records

• Provide a patient portal

• Request sensitive clinical information via website forms

 

3. How we use your information

Your information is used to:

• Respond to enquiries you submit through the website

• Communicate with you regarding your request

• Manage and improve website performance

• Measure advertising effectiveness

We only reply to enquiries you initiate.
We do not send marketing emails or newsletters unless specifically requested.

 

4. Legal basis for processing

We process personal data on the basis of:

• Legitimate interests, when responding to enquiries

• Consent, where you choose to submit information through the website

 

5. Cookies and tracking technologies

This website uses cookies and similar technologies to function properly and to understand how visitors use the site.

Cookies may be used for:

• Website functionality (via Wix)

• Analytics (Google Analytics / GA4)

• Advertising and conversion tracking (Google Ads)

• Tag management (Google Tag Manager)

You can manage or withdraw your cookie consent at any time using the cookie settings on this website.

 

6. Third-party services

We use trusted third-party services to help operate the website, including:

• Wix (website hosting and forms)

• Google Analytics (GA4)

• Google Ads and conversion tracking

• Google Tag Manager

• Doctify (review and rating widget)

These providers may process data on our behalf but are required to handle it securely and in accordance with data protection laws.

 

7. How long we keep your data

Personal data is kept only for as long as necessary to:

• Respond to enquiries

• Meet legal or regulatory obligations

Once it is no longer required, it is securely deleted.

 

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Object to or restrict certain types of processing

You may also raise a concern with the Information Commissioner’s Office (ICO).

 

9. Data security

We take reasonable steps to protect personal data and ensure it is stored securely. Access to personal data is limited to those who need it for legitimate purposes.

 

10. Contact details

If you have any questions about this privacy policy or how your personal data is handled, you can contact:

Data controller:
Mishank Jain

Email: consultant@mishankjain.com
Phone: 020 4509 9555